The Nigeria High Commissioner to the United Kingdom (UK) Chief Tunji Sarafa-Ishola has assured to address the pains of the Nigerians in the country, as well as determined to bring about a positive new approach to service delivery.
Penpushing reports that Sarafa-Ishola who resumed duty few weeks ago, was quoted to have gave the assurance while inspecting different departments of the High Commission, adding that he was ready to restore the image of the embassy to the highest standard during his tenure.
“Visitors expect the best customer service from us and l am determined to restore the image of the embassy to the highest standard during my tenure. I have observed within my few days here how between 300 – 400 passport applicants queue up from very early in the morning and they all get seen by the close of day’, he said.
‘There should be no reason why the interactions by our immigration department personnel and those service users should not be a seamless and enjoyable experience. For me that is a good start and it can be improved upon”, Sarafa-Ishola added
The High Commissioner further on his message to the departmental heads emphasised that he was determined to turn things around for the best and equally enjoined them to support the course for better administration.
Penpushing further reports that Minister, Head of Information, Culture and Sports, Nuradeen Aliyu – Biu, was quoted in his own remarks that the new diplomat is determined towards better delivery service at the embassy by setting out new strategy.
“The embassy will focus on some immediate priority areas to deliver excellent services starting from our website, passport renewal and visa applications. The mission will engage more with Nigerians in the UK through the media to ensure we address their major concerns”, he was quoted saying
Penpushing also reports that, a Nigerian, Noah Laguda, who was at the embassy to renew his passport, the week the new diplomat resumed, said his experience was pleasant, affirming that the efficiency of service indicated remarkable improvement
“My experience during my recent visit to the embassy to renew my passport was that of a pleasant surprise. The efficiency of the service showed remarkable improvements than my last visit 5 years ago’,he stated.
The Chief Executive Officer of Noahsure Limited pointed out that, there was a lot more organisation and structure than he expected as it took less than two hours to process his passport renewal.
“It was also good to see that most covid-19 guidelines had been adhered to, but there could have been better facilitation of the guidelines. I hope that the improvements do continue and that my next visit will be an even more positive review of the steps taken to excel the efficiency of the Nigerian embassy in London”,he stated
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