A legal practitioner, Barrister Adeyinka Moyosore Kotoye has petitioned the management of Air Peace airline over alleged maltreatment and incessant in change of flight schedule without explanation to passengers.
Penpushing reports that, Kotoye in the complaint sent to the Managing Director of the Airline, said he and other passengers were billed for a flight from Lagos to Abuja, and to their amazement, they(passengers) ended up spending five hours behind scheduled time
‘My name is Adeyinka Moyosore Kotoye. I purchased your return ticket, with booking reference: AP4L94 and E-ticket numbers 7102307422319/1 and 7102307422319/2, for Lagos/Abuja on Monday 12/07/2021, @ 7.20pm and Abuja/Lagos on Tuesday 13/07/2021 @ 9.10pm’, the letter stated.
‘On Monday 12/07/2021, at about 1pm, I received a mail from you that, the flight earlier scheduled for 7.20pm, has been shifted to 8.50pm. Relying on this and in accordance with the Covid protocol, I arrived at the old domestic terminal at around 6.30pm and checked in’,
Penpushing further reports that, the Lagos based lawyer pointed out that, to passengers shock, it was observed that on the boarding pass, the flight with number P47126, was scheduled for boarding at 9.20pm, instead of 8.50pm earlier stated in the mail sent to them.
.‘Only to notice on the boarding pass that, the flight with number P47126, was scheduled for boarding at 9.20pm, instead of 8.50pm earlier stated in your aforementioned mail. At the waiting lounge, I also discovered that there had been, two earlier flights, which had been delayed and whose passengers had waited, for over three hours’, Kotoye wrote.
Penpushing also reports that, the petitioner alleged that the airline kept him and other passengers waiting at the airport without any apology or explanation, adding that they ended up spending a wasted five hours
The complainant added that there was no refreshment either which he said is contrary to statutory stipulations, lamenting that they (passengers) didn’t board until 11.05pm, and arrived Abuja, at 12.10am on Tuesday.
‘In any case, your airline kept me and other passengers waiting, at the airport, without any apology and/or explanations, for almost five (5) hours. There was no refreshment either and which is contrary to statutory stipulations. We didn’t board until 11.05pm. We got to Abuja, at 12.10am on Tuesday, 13/07/2021’, he lamented.
The legal practitioner said, following the harrowing experience he had to sleep at the airport, having arrived his destination at late hours of the day, and added that, in addition to this, he alleged that cabin crew and the pilot were rude
‘I had to sleep at the airport because it was too dangerous and risky for me, to proceed to my destination, at that time and at great risk to my health. The above is in addition, to the fact that both the cabin crew and the pilot, were extremely rude and unprofessional. I consider this situation, as untoward and a blemish, on your image, as a corporate entity and given the fact that, I am on your frequent flyer scheme’
The aggrieved passenger in the petition, demanded a letter of apology to be personally written to all passengers on that flight and a copy to be published in a least one daily newspaper with 30 days of receipt of the complaint.
Penpushing further reports that, the lawyer other demands include: evidence of the email, mentioned above must be sent to him, by email within 48 hours, emphasizing that the letter must contain, an undertaking that, no such future occurrence, will be occasioned again, at management instance/behest, either directly or through any of the staff.
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