Ibom Air fails to refund customer’s cancelled flight over two months after promise

The management of Ibom air, owned by Akwa-Ibom State Government has failed to refund airfare of a customer over two months after cancellation of the flight ticket number 7082403626340 scheduled from Abuja to Lagos, a reservation earlier made for the customer

Penpushing reports that the customer Dimeji Kayode-Adedeji had purchased to and fro ticket through an airline agent, DadaTheGood travel agency with booking reference number AFJS98 and departure from Abuja-Lagos on December 5,2023.

The Ibom Air contrary to expectation of the customer to fly back to Lagos, put a call across on night of December 4, 2023 that the expected morning flight had been rescheduled for late evening, which the customer immediately opposed because of urgency of his engagement in Lagos.

Penpushing further reports that the customer, a media practitioner, immediately informed the management that the rescheduled flight was not in his favour, and had to approached another airline, to pay higher fare because of the short time notice of purchase and thereafter flew back to Lagos.

The customer therefore demanded for a refund of the cancelled flight, through the airline agent, and the management subsequently contacted the Ibom air management for the refund, which the authorities promised to effect after maximum of fifteen working days.

Penpushing also reports that the Ibom air in its response dated December 30,2023 issued by one Uduakobong emphasized that the refund process was ongoing, with assurance that the refund will be available within 10-15 working days.

‘Dear Customer. Thank for your mail. Please note that your refund process has been initiated. Funds will be reverted to the account details provided within 10-15 working days. Thanks for choosing Ibom Air. Kinds regards’, Uduakobong wrote

Penpushing reports that, contrary to the pledge, the management had for over two months kept mute over the refund, inspite of number of mails sent as reminder, rather it has continued to exhibit non-challance towards the refund.

The management of the airline, as at the time of filing this report has refused to respond to calls or additional email sent as reminder for the refund, while it is observed that the action was deliberate, with a proof that the mails were delivered

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