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British Airways grounds aircraft in Lagos, compensates passengers

The British Airways grounded its aircraft at the Murtala International Airport, Ikeja, due to a technical fault and subsequently accommodated the affected passengers to other flights, with apology for the flight disruption.

Penpushing reports that the airline’s Regional Commercial Manager, Nigeria and Ghana, Tutu Otuyalo, explained to journalists on Friday that the airline would never operate a flight unless it is safe to do so, adding that the airline would take up the costs of accommodation and meals for affected passengers

The Regional Commercia Manager explained that as at the time of filing efforts were ongoing to book the other customers on a flight as soon as possible, aside from those earlier accommodated to another flights

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“We will cover accommodation and meal costs for the customers. We would never operate a flight unless it is safe to do so. Most of the affected passengers have been re-accommodated to other flights. We have been in contact with our customers to apologise for the delay in their flight caused by a technical issue with the aircraft,” she said.

Penpushing further reports that as at the time of filing this report some of the affected passengers have been endorsed on available carriers such as Virgin Atlantic and Delta Airlines, as it is recalled that British Airways flight number BA 74, which was scheduled to depart Lagos for Heathrow, London, at 10.50 p.m. on Wednesday, suffered a hitch.

Meanwhile, it is recalled that the scheduled aircraft developed a technical problem while the flight was rescheduled and later cancelled due to a technical problem.

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